FAQs

Account and Registration

How does the registration process work?

For instructions on how the registration process works with our Wirecard Checkout Portal configuration tool, see here.

What documents are required for registration?

We offer the fastest possible integration and simple onboarding. To create a retailer account, all we need from you is a current business registration or commercial registration excerpt (if available). We also need a valid, easily legible form of identification and proof of address in the form of an electricity, water or telephone bill if the address is not visible on the identification document.

All documents can be uploaded in digital form.

How do I reset my password?

If you have forgotten your password, please click on ‘Forgot password?’ beneath the input fields at https://dashboard.checkoutportal.com/en_GB

How can I make changes?

If you want to change your company/retailer information, you can do this easily in your retailer account.

If you want to make a change in relation to payment methods or currencies, please contact our customer support

What shop systems are supported?

We support all standard shop systems and provide corresponding extensions.

You can download these free of charge here.