FAQs

Registration

How do I register?

Our debit card terminals are available to both new customers and existing Checkout Portal customers. New customers can select the service using our configuration tool. Existing Checkout Portal customers can register via the dashboard. Our sales team will get in touch with you once you confirm your request and discuss further information about the agreement, clearing and required documents.

How does the order process work?

The order process functions as follows:  select a terminal using the Checkout Portal configuration tool. Submit a request. Our sales team will then get in touch with you to discuss further details about the contract. Once we have received the signed contract, we will send you the device.

When do I receive the delivery?

We only deliver within Germany as standard. If you wish to use our units abroad, we will be happy to advise you. You will receive your units within two days of submission of all required documents, or by the date specified by you at the latest.

How do I pay for my debit card terminal and my monthly invoices?

Payments are made via direct debit, with the setup fee due on dispatch of the terminal. We collect the monthly rental fees six business days after the issuing of the invoice. We calculate transactions and authorisation charges from the German Banking Industry Committee for the previous month together with the rental fees.

What documents are required for conclusion of a contract for a terminal?

We need the following documents for conclusion of a terminal service agreement and for identification of the economic beneficiary:

  • Copy of business registration
  • Copy of ID
  • Clearing agreement in the case of central clearing
  • Anti-money laundering act form
  • Terminal and service agreement
Which clearing procedure is right for me?

The terminals are configured with direct clearing as standard. Our sales team will contact you about this once you submit the terminal request and will provide you with comprehensive support.

How do I receive my statement?

Debit card revenue is compiled in an invoice which you receive at the beginning of each month. Revenue from credit card transactions is paid and settled on a weekly basis.

How quickly can I get started if I register today?

We will send out your terminal as soon as we have received all of your documents. You will receive a preconfigured, tested card reader with the agreed functionality. Our technical hotline will help with the initial setup process. You can then start accepting debit card payments immediately. Credit card functionality generally takes three to four weeks from receipt of the documents at our bank.