FAQs

Security

How can I prevent fraud?

Some end customers may occasionally attempt to commit fraud, so it is advisable to always maintain an overview of all your transactions. You should also watch out for any irregularities in orders. Check your transactions every day in the back-end portal we have provided.

If you would like more information about fraud prevention, please contact our customer support.

What services does the Wirecard Checkout Portal offer to minimise fraud?

Our fraud detection software (Wirecard Fraud Prevention Suite) makes online payments more secure than ever. We always include this fraud detection software in what we offer you. You can obtain our premium version for a small surcharge. This monitors additional parameters and ensures greater security in your online shop.

PSD2 and 3D Secure 2 in a nutshell

With the implementation of the revised EU Payment Services Directive PSD2, stricter security standards for online payments were introduced in September 2019. The directive aims to make online transactions even more secure by introducing strong customer authentication (SCA).

This means that, to comply with PSD2, details such as the card number, expiry date and validation code (CVC) alone are not sufficient for online credit card payment. Now, the buyer must validate their identity in a further authentication process (e.g. by providing a fingerprint, one-time password or face scan). SCA requires two of three security factors to approve the payment:

  • Something the customer knows (password, PIN, etc.)
  • Something the customer owns (a mobile phone or a token)
  • Something the customer is (biometrics such as a fingerprint, etc.)

To prepare the way for SCA, Mastercard and Visa have published a revised version of the 3D Secure authentication method. With 3D Secure 2, you and your customers not only enjoy enhanced fraud protection, you also benefit from numerous other advantages. Refer to https://www.wirecard.com/3d-secure-2/ for further information.

What is a chargeback?

A chargeback is a reverse booking by the cardholder. This is a procedure where the cardholder lodges an objection with their bank. The chargeback amount is then also charged to the retailer in addition to a fee. This scenario typically occurs when the cardholder does not agree with the debit transaction for various reasons. As a retailer, you have the option to object to this chargeback under certain circumstances. If you are affected by a chargeback, please contact us at support.en@checkoutportal.com.

To minimise damage, it is recommended to monitor transactions and chargebacks every day in our back-end portal.